50% advance to confirm the order  ✦  FREE DELIVERY  ✦  50% advance to confirm the order  ✦  FREE DELIVERY  ✦  50% advance to confirm the order  ✦  FREE DELIVERY  ✦ 
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Thank you for choosing Mystical Hub. Every piece we sell is hand-painted and made with care, so we have kept our booking, cancellation and refund terms simple and fair. Please read them before placing your order.

1. Booking and order confirmation

A 50% advance payment is required to confirm every order. After placing your order, please pay 50% of the order total by Easypaisa or bank transfer, using the account details shown at checkout and in your order confirmation email.

Please send the payment receipt with your order number on WhatsApp 0321-5011787 or by email to mysticalgarden26@gmail.com. Your order is confirmed and processed once we receive the advance. The remaining balance is payable in cash on delivery, or by transfer before dispatch.

2. Cancellation

  • You may cancel your order within 24 hours of paying the advance by contacting us on WhatsApp or email with your order number.
  • As each piece is prepared especially for you, if you cancel after paying the advance we will gladly refund 50% of the advance amount. The remaining 50% of the advance is retained to cover the materials and preparation already set aside for your order. We sincerely appreciate your understanding.
  • Cancellation requests received after 24 hours may not be accepted, as work on your order will already be under way.

3. Unpacking video

Keeping in view the delicate nature of our hand-painted pottery and artwork, we take every care to pack each order securely. We kindly request that you record a short, continuous video while unpacking your parcel and share it with us.

This simple step protects both you and us, and helps us resolve any concern about transit damage quickly, fairly and without misunderstanding.

4. Damage in transit

  • If your item arrives damaged, please contact us on WhatsApp 0321-5011787 within 24 hours of delivery, with your order number, your unpacking video and clear photos of the item and packaging.
  • Claims for transit damage can only be reviewed when an unpacking video is provided. We appreciate your understanding, as this helps us avoid incorrect claims and disputes.
  • Once transit damage is confirmed, we will issue a full refund of the amount paid for the damaged item.

5. Handmade variations

Because each piece is painted by hand, slight variations in colour, texture, size or finish from the photos are natural and part of its unique character. These are not considered defects.

6. Refunds

Approved refunds are processed within 3–5 working days by Easypaisa or bank transfer. Please share the account details where you would like to receive the refund.

7. Contact us

For any questions about your order, please reach us on WhatsApp 0321-5011787 or email mysticalgarden26@gmail.com. We are always happy to help.